APS 5 Case Management Agent

APS 5 Case Management Agent

Permanent full-time opportunities, based in Canberra

Rare chance to be part of an international public sector organization

A role where you can make a real impact within the records and information management section of a large organization

Salary: $80,675 – $86,207 plus superannuation


The Information and Data Management Section (IDM) is responsible for the Department’s Electronic Document and Records Management System (EDRMS) and is responsible for establishing and supporting the Department’s records management policies. agency, records services and procedures in accordance with government law, and to provide training and technical support.

This role is at the forefront of digital information and document management. Use your information management skills to work within a productive team undertaking a full range of administrative and information management activities to support the business and corporate records lifecycle. You will provide client-focused, professional and accurate records management advice, including EDRMS and records support services, to all DFAT staff in Canberra, State Offices and Posts at foreign.

The Records Management Support Officer provides complex security models and liaises with a wide range of internal stakeholders to understand how departmental information and data is used and managed. You will also be able to support the Records Management Team Leader with day-to-day staffing and operational administrative tasks.

You will be a team player who can demonstrate a good understanding of the importance of working effectively with others to achieve a common mission. You will be responsive, flexible and able to adapt to changing priorities. You will be:

  • have proven experience managing physical and electronic records in accordance with government-wide policies and legislation using an EDMS.
  • Cert IV or higher qualifications in Records and Information Management (desirable)
  • exercise excellent judgment in dealing with sensitive matters
  • initiative and the ability to work under limited direction
  • have a proven ability to communicate clearly and network to achieve and deliver key results.


Applicants must be Australian citizens.

The department requires the successful candidate to obtain and maintain a Level 2 Negative Clearance (or Basic, Level 1 Negative Clearance or Positive Clearance (PV)) security clearance when positions are designated as such in the security framework. DFAT or the PV flowchart, respectively). Loss of a security clearance at any time may result in termination of employment. Employment with the department may, however, begin with lower-level clearances or without clearance, under certain circumstances, and the department will work with you to facilitate this if you are successful.


Please visit the DFAT Careers Website to view more job details and submit an online application via Current Opportunities – Australia-based (APS) for the position you wish to apply for by thursday 28e July 2022.