Best tools for medical records management, compared

If you are a physician in the United States who has not yet adopted an electronic health record (EHR) solution, you are in the minority. According to a HIT Report86% of physicians in practice have already adopted EHR tools.

The high adoption rate of EHR solutions is no surprise as there are many benefits to using one. For example, the tool helps improve clinical reports, create digital repositories of patient information, and track medical conditions and treatment progress more efficiently.

However, the high adoption has resulted in a higher number of EHR systems and vendors entering the market. Selecting the right tool for your medical practice means you’ll have to compare hundreds of tools on factors like features, cost, and deployment choice.

That’s why we’ve put together this report on the top five EHR products featured in Software Advice FrontRunners (accessed November 13, 2019).

These solutions, listed in alphabetical order, have been highly rated by Software Advice users and can be the starting point to begin your search for EHR software.

The 5 EHR tools we will compare:

Greenway Health Premium Suite

Ease of use rating: 4.0/5
Value for money score: 4.0/5
Customer Support Rating: 4.0/5
Feature note: 4.0/5

Greenway Health Prime Suite comes with an EHR module that offers features for medical practices to improve patient reporting and engagement. Cartography, for example, is a dashboard that allows you to quickly view patient records and understand clinical history. Another feature is order entry, which allows practices to enter lab test requisitions and generate electronic prescriptions.

Greenway Health Prime Suite features are suitable for growing and large medical practices. For example, its analytics dashboard can be of significant help to cited practices in understanding productivity and financial status across their various centers.

Patient records in Greenway Health Prime Suite (Source)


Ease of use rating: 4.5/5
Value for money score: 4.5/5
Customer Support Rating: 4.5/5
Feature note: 4.5/5

InSync is a healthcare solution that combines two modules: medical records management (EMR/EHR) and practice management. The EHR module helps practices record and organize patient data, such as patient summary reports, treatment plan/progress notes, and electronic prescriptions. The medical office management module allows medical offices to view patient schedules and financial reports, such as general ledger balance, accounts payable and accounts receivable.

InSync’s provider offers claims submission services on behalf of a practice and medical transcription via a virtual scribe. This makes it suitable for medical practices that want to outsource these business functions.

InSync Patient Ratings

Patient notes in InSync (Source)


Ease of use rating: 4.5/5
Value for money score: 4.5/5
Customer Support Rating: 4.5/5
Feature note: 4.0/5

iPatientCare offers EHR and practice management modules that help medical practices create patient schedules, generate electronic prescriptions, process claims, and manage accounts payable and receivable. Additional features include native iOS apps and an analytics dashboard to understand patient engagement.

iPatientCare is suitable for large, growing medical practices where interoperability, i.e. the need to exchange data with third-party EHR solutions, laboratory information systems, pharmacy systems , health information exchange and vaccination records, is a key requirement. Firms looking to outsource medical billing and coding processes and train their employees in healthcare best practices may also consider this option, as the provider offers consulting and revenue management services.

iPatinetCare Analytics Dashboard

Analytics dashboard in iPatientCare (Source)


Ease of use rating: 4.5/5
Value for money score: 5.0/5
Customer Support Rating: 4.5/5
Feature note: 4.5/5

LiquidEHR is a medical records management solution with features like patient records repository, e-prescribing, document management, billing management and reporting. The tool also offers a module for managing communications with patients and a client portal for booking appointments.

LiquidEHR offers a simple pricing plan with monthly subscriptions suitable for small medical practices that want an affordable system to manage their daily operations.

LiquidEHR Patient Records

Management of patient records LiquidEHR (Source)


Ease of use rating: 5.0/5
Value for money score: 5.0/5
Customer Support Rating: 5.0/5
Feature note: 5.0/5

Praxis is an EMR/EHR solution that offers features such as medical records management, mapping, e-prescribing and a patient portal. A key capability of the tool is its “concept processing” which helps create prescriptions, staff notes, patient instructions, and lab orders for the same or similar patient cases. Additional features include a document management module and integration with billing solutions.

The strength of Praxis lies in automating the mapping and documentation needs of medical practices. The solution can be the ideal tool for growing medical practices whose main concern is the rapid documentation of patient information.

Praxis Patient Records

Management of patient records Praxis (Source)

Next Steps: Which EHR System Should You Use?

The intent of this report is to serve as a getting started guide for medical practices looking to adopt an EMR/EHR system for the first time or replace their existing solution.

However, we recommend that medical practices do more research to ensure they have made the right software choice. For example, it might be better for a small medical practice to use an affordable EMR system. Conversely, growing organizations may need an EHR that is interoperable with features like direct messaging and big data analytics.

Medical practices can increase their software search by visiting Software Advice’s EMR software category page to compare more products.

For more immediate and personalized assistance, practices can fill out this short consultation form and set up a free, no-obligation call with a medical software expert.

Product selection methodology

Software Tips FrontRunners calculates the score based on published user reviews for products on two main dimensions: usability (on the x-axis) and recommended user (on the y-axis).

The usability score is a weighted average of two user ratings:

  • One to five star end user ratings on product functionality.
  • One to five star end user ratings on product usability.

The user recommended score is a weighted average of two user ratings:

  • End-user ratings of one to five stars on the value users place on the product relative to its price.
  • One to five star end user ratings on the likelihood of them recommending the product to others.

User ratings used to rate products are drawn from reviews published on each of Gartner’s digital marketplace properties:,, and For more information on the FrontRunner methodology, please see Software Advice Front Runners page.